Refund policy

OSWALORGANIC.COM

Last Updated: May 31, 2026

At Oswal Organic, we take immense pride in the quality of our completely natural and organic products. Once an order is confirmed and delivered, Oswal Organic will not accept standard return or monetary refund requests.

However, in any of the specific situations mentioned below, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

📦 1. In Case of Damaged Product

If your package was damaged during transit, we will be happy to re-send a fresh replacement of the affected product(s). Replacement deliveries typically take 7 to 10 business days.

  • Notification Window: Oswal Organic must be notified of the damaged product within 2 days from the delivery date.

  • How to Report: Send an email to oswalorganic@gmail.com or call us at +91 9057757657.

  • Mandatory Details Required: In your email, you must include:

    1. Your Order Number

    2. A clear image of the Invoice

    3. One (1) image of the outer shipping box

    4. Two (2) clear images of the damaged product

    5. A mandatory unboxing/parcel-opening video showing the damage

  • Please Note: In the case of multiple-item shipments, only the specifically affected or damaged product will be eligible for replacement.

  • Our Response: Your email will be responded to within 24–48 hours, and full assistance will be provided thereafter to resolve the issue promptly.

🔍 2. In Case of Missing Product

If an item is missing from your delivered order, we will be unable to accept a monetary refund request. However, we will be happy to promptly re-send the missing product to you.

  • Notification Window: Oswal Organic must be notified of any missing item within 2 days from the delivery date.

  • How to Report: Send an email to oswalorganic@gmail.com with your query.

  • Mandatory Details Required: In your email, you must include:

    1. Your Order Number

    2. A clear image of the Invoice

    3. One (1) image of the outer shipping box

    4. Two (2) clear images of the opened box showing all contents received

    5. A continuous, unedited unboxing video showcasing the parcel being opened and all items received.

  • Our Response: Your email will be responded to within 24–48 hours, and the missing product will be dispatched on priority after verification.

🍯 3. In Case of Spoiled Product

We maintain the highest standards of safety and purity. If you believe your product has spoiled prematurely, we will investigate and provide a fair resolution.

  • Notification Window: Oswal Organic must be notified of product spoilage within 2 days from the delivery date.

  • How to Report: Email us at oswalorganic@gmail.com.

  • Mandatory Details Required: In your email, please include your Order Number, the Batch/Packaging/Manufacturing Date from the label, and clear images or a video demonstrating the spoilage.

  • Natural Variance Disclaimer (Important): We will be unable to accept return or replacement requests due to minor variances in taste, texture, color, or aroma. Because our products are completely organic, natural, and made mostly by hand, no two seasonal batches will be perfectly identical. We never compromise on our traditional production processes or the purity of our ingredients to ensure that maximum nutritional value is retained.

  • Resolution: The product will be replaced after due internal investigation and diligence. We assure a fair outcome at all times. Emails will be acknowledged within 24–48 hours.

✉️ Contact & Support Details

For any assistance regarding your shipments, damages, or product quality, please reach out to us using the official details below:

  • Email Support: oswalorganic@gmail.com

  • Customer Care: +91 9057757657

  • Registered Warehouse Address: F-1027, Phase 3rd, Sitapura Industrial Area, Tonk Road, Jaipur, Rajasthan - 302022, India.

  • Legal Jurisdiction: All claims and product disputes are subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.